Do you offer FREE shipping?
Yes, we offer FREE standard shipping for orders over $150.00 and up. Your total must be $150.00 after the promotional discounts have been applied and before shipping charges, taxes, etc.
Do you ship outside of the USA?
Unfortunately, due to manufacturers’ regulations, we are not allowed to sell/ship out of the USA.
When will my order ship?
All orders usually take 2-3 business days to process and additional 2-3 business days to ship. Business days DO NOT include weekends and holidays. Orders placed after 12 PM EST are processed the following business day. Orders could take a bit longer during popular promotions.
We make every effort to ship all orders as fast as possible but cannot guarantee orders will go out the same day if received after that time.
In effort to provide our customers with the best prices and rates online, we have simplified our shipping charges.
My package says delivered, but I didn’t receive it.
Please contact your local USPS for further information regarding your package.
If you still have not received your package after 3 business days from the date of delivery, please contact USPS to report a lost package and open a case and obtain a case number. From there, they will launch an investigation to locate your package and will get back to you in 2-3 business days. In the meantime, make sure to email us at email@example.com with your order number and USPS case number and keep us updated with the investigation status. NEX BEAUTY SUPPLY is not responsible for packages after it has been shipped out and accepted by shipping carrier (USPS/UPS). We will try our best to assist you in getting your products.
USPS marked my package as undeliverable. What happens now?
If your package was marked as undeliverable by USPS, it will most likely be returned to us. Once we physically receive the package, we will notify you. If the package was undeliverable due to incorrect address provided by you, you are responsible for shipping cost to reship the package. If the package was undeliverable due to NEX BEAUTY’s fault, we will ship out the package again at no cost to you. If you do not want the package anymore, we can issue you a refund for your order minus the original shipping.
Can I Use A Mail Forwarding Service?
Yes, you can use a mail forwarding service. Unfortunately, all orders shipped using a mail forwarding service is no longer eligible for returns or exchanges.
Shipping Product Damage
We makes every effort to ensure that your products arrive in good condition. Unfortunately, damage can occur in transit from our facility to your location.
- Product damage and shortage must be reported to Nex Beauty within 24 hours of receipt of delivery.
- Customer must email firstname.lastname@example.org with damage description and pictures.
- Take pictures of the boxes. It is best to have several from different angles and distances.
- We will work on your behalf with our shipping company to determine the monetary value of the damage.
- We will settle your claim within 30 business days and issue you a credit for the damages via check or credit card refund. Alternatively we can provide replacement parts to you and an allowance for repairs. Replacement parts can take up to 12 weeks to ship from the manufacturer.
We reserve the right to cancel any order deemed to not meet our fraud policies. This includes but not limited to: address verification (AVS), card security code (CVV), and non-matching billing to and ship to addresses.
If the billing and shipping address do not match, you will receive an e-mail requesting confirmation of shipping address if these are within the same local area. We must be received a reply prior to shipping your order. Orders for shipping to a state different from that of the billing address will be cancelled.